Simplify the customer billing experience and earn customers’ trust, loyalty, and referrals with CSG Bill Explainer. Guide customers through their bill to understand charges, including any month-to-month variations that may have occurred with generative AI-driven personalized explanations. Customers may access Bill Explainer with a single click, using a unique link received via SMS or email, without login. The Bill Explainer advantage:
Deflect calls to the contact center
Improve call quality and handle times
Deliver customers a personalized digital touchpoint
Increase speed to payment with connected gateways
and more.
